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Terms & Conditions


Welcome to Get a WAECO and thank you for shopping with us. These Terms and Conditions govern the use of the website and the purchase of any goods from it. If you need more assistance you can always contact us on 1800 21 21 21 between 9am – 5pm AEST Monday to Friday (excluding public holidays), or email Walk in Retail Outlet hours of operation: 10am - 4pm Monday to Thursday and 9am to 3pm on Friday. We recommend contacting us via telephone prior to attendance to confirm stock availability and that the outlet is open for trading, as stock levels can vary and we cannot guarantee every product will be available.

Should you object to any of these Terms & Conditions, you must immediately discontinue using this website.


Dometic Australia Pty Ltd 1 John Duncan Court Varsity Lakes QLD 4227 Australia

Phone: 1800 21 21 21 Fax: (07) 5507 6001 E-Mail:

ABN: 62 086 366 305

Layout, hosting & programming

Design & Layout – Dometic Australia Pty Ltd
Programming - TMD Online
Hosting - On The Net

Copyright & liability

Copyright in the website is property of Dometic Australia Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Dometic Australia Pty Ltd and third parties. This property may only be used for the purposes of browsing the website and acquiring goods and services of


All information on this server is provided in good faith without engagement of accuracy. To the best of Dometic Australia's knowledge, the information is accurate and current. However, Dometic Australia and its related bodies corporate, any of their directors, officers, employees or consultants do not make any representation or warranty as to the accuracy or completeness of the information. Further Dometic Australia explicitly does not take any responsibility for contents of external pages linked from The operating companies of the linked pages are exclusively responsible for these contents.

No liability is assumed for any direct, indirect, incidental, special, consequential or exemplary damages which result or could result by using the goods, services or provided information through the website. Further you expressly agree that Dometic Australia does not control users of this website and therefore is not liable for their opinions, behaviour and statements.

Information provided by you

If you purchase goods and services on, we require your name, address, email address, phone number, credit card number or other details to process your order. You agree to provide Dometic Australia with current, complete and accurate customer information when asked to do so by the website or an employee of Dometic Australia.

Virus warning

All care is taken to ensure that websites and data transmissions are free from viruses. However, it is your responsibility to scan data for viruses.

Privacy Collection Statement

Dometic Australia Pty Ltd (Dometic) is committed to protecting the privacy of your personal information. You can access our full privacy policy at . Dometic collects limited personal information about individuals. The primary purpose is generally in connection with supplying our products to your business, or to assess any application for credit. We may also use the personal information for another purpose such as for direct marketing purposes to improve the products and services provided by Dometic to you. You may choose not to receive such communications at any time.

Our usual process of collecting personal information is to collect the personal information directly from you. We may also collect personal information from other sources, such as, from paid search providers, through referrals from individuals or other entities, through marketing (including direct marketing) and business development events, from third party providers and suppliers, from list purchases, from your suppliers or creditors, or from other credit providers. We will only collect the personal information from these other sources if it is necessary to supply our products to your business, to assess any application for credit, or if you have instructed us to collect your personal information from those sources.

The information is usually collected before and during the course of supplying the products or providing services to you and your business.

We may also need to collect other kinds of personal information from you in order to supply our products to your business or to assess any application for credit. It is not possible to exhaustively list all kinds of personal information collected. The kinds of personal information we may collect include: sensitive information about whether you are a member of a professional or trade association, contact information, credit information, banking details, date and place of birth, your gender, and any other personal information required to supply our products to you or your business.

If you do not provide us with the requested information, we cannot supply to you or your business. We do not usually disclose your personal information to other entities. We may disclose your personal information to overseas entities as part of supplying goods to you or providing related services to you in the most efficient way. These entities are located in the United States of America. We will take all reasonable steps to ensure that the overseas entities use the personal information in a way that is compliant with the Australian Privacy Principles and other relevant privacy laws.

In limited circumstances, we might also disclose your credit information to a credit reporting body. The credit reporting bodies we disclose to are Veda Advantage Ltd and Dun and Bradstreet (Australia) Pty Ltd and you can contact them through their websites at and respectively.  Veda and Dun and Bradstreet may include the information we disclose to them in reports provided to other credit providers to assist those credit providers in assessing your credit worthiness.

If you fail to meet your payment obligations in relation to the credit we provide you or if you commit a serious credit infringement, we may disclose this to Veda or Dun and Bradstreet. You can request that Veda or Dun and Bradstreet not use your information for the purposes of prescreening of direct marketing by another credit provider. You can also request Veda or Dun and Bradstreet not use or disclose credit reporting information about you, if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.

Our detailed privacy policy is available at and includes further information on how you can access and seek correction of your personal information and how you can complain about a breach of your privacy. The policy also contains information about how we will deal with a complaint.

If you have any concerns about the privacy of your personal information, please consult our full privacy policy or contact us for a copy. You may also contact our Privacy Officer on 07 5507 6000 or by email at

Security provides absolutely the best possible security to make every transaction as safe as possible when dealing with credit cards.

We deal directly with the National Australia Bank and their National Secure Internet Payment Service. All information is secured using the industry standard Secure Socket Layer (SSL) technology which means that all your credit card and personal details are encrypted when transmitted over the Internet. Dometic Australia itself will not have access to your credit card details. Please visit the NAB Credit Card Security for details.

If you are concerned about providing your details online please send us an e-mail or telephone 1800 21 21 21 to place your order.

Product Information

Prices of goods, services, delivery and other charges displayed on the website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However we are unable to warrant that product descriptions or other contents of this website are accurate, complete, reliable, current or error free.


Orders will not be despatched until payment in full has been received and Dometic Australia is satisfied with the integrity of the order. All prices listed on the GetaWAECO website are in Australian dollars and include 10% G.S.T. Please be aware we do not ship internationally and cannot accept international orders. Without limiting the operation of any other Terms & Conditions herein, Dometic Australia is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Cancellation by us

We reserve the right not to provide goods or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms & Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by you

If you need to cancel an order, please contact us immediately on 1800 212121. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our Terms & Conditions relating to Returns & Refunds.


We deliver products Australia wide via TNT Express. We do not ship internationally. Goods are despatched from our Australian Warehouse facilities and generally deliveries to Brisbane, Sydney and most major towns and cities in N.S.W and QLD will be delivered within One to Three working days. All other cities and country regional areas will take between three to five working days. Please understand Far North Queensland, Northern Territory, Western Australia, Tasmania and other remote areas may take longer. Please note for public holidays the delivery will increase, as timeframes indicated are business working days (Monday to Friday).** Please Note these times cannot be guaranteed.

Please note that someone is required to be at the nominated delivery address to sign for the delivery of the goods. Deliveries can take place between 8am to 5pm Monday to Friday. Please understand we cannot telephone prior to delivery of goods. Should you not be in attendance at the nominated delivery address a calling card will be left, advising of the attempted delivery. You are then able to contact the number provided to re-organise delivery of the goods.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Should you be at work during the week, please consider the delivery of goods to you at your place of work. We suggest detailing your name and C/- your business address.

It is the responsibility of the customer to inform Dometic Australia if an order does not arrive. Once we learn an order has not arrived, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. If an item is delivered damaged, please contact Dometic Australia directly on 1800 21 21 21. The product will be exchanged and sent back at our expense.

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage resulting from late delivery. Without limiting the operation of any other Terms & Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms & Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Returns & Refunds

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

Dometic Australia will only accept an exchange if the product is unrepairable or delivered damaged. Please note there is a 10 day exchange policy from invoice date.

Please contact Dometic Australia directly on 1800 21 21 21. The product will be exchanged and sent back at our expense.

In other cases service agents all around Australia will be available to repair the product within the warranty period. Simply refer to the Dometic Australia service agents list to find your nearest service agent. Bring your defective product there, together with proof of purchase. Your service agent will repair the product as soon as possible and contact you for pick up.

Please note:

The demo / seconds products of Dometic Australia may have slight damages or cosmetic marks, but are all in full working condition. In case of these scratches, marks or slight damage to the body the product cannot be returned. If a product is a reconditioned item please be aware that it is a seconds, has been pre-owned come in under warranty has been fully serviced and is in perfect working order.

Please be aware that we do don't refund if you change your mind after the sale. Any questions or enquiries should be made before you purchase the goods. Exchange or upgrade: We are happy to discuss the option of exchange or upgrade of goods. Decisions will be made at our discretion. Please be aware there is a 10 day exchange policy from invoice date. You will also be required to pay return freight costs.


No refund given if you change your mind.

Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against Dometic Australia which relate to or are incidental to any transaction.

You agree to indemnify and hold Dometic Australia harmless from and against any and all claims, loss or expense that may be incurred by Dometic Australia which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Dometic Australia harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms & Conditions by you, or the infringement by you, or other users of this website, of any intellectual property or other right of any person or entity.

Warranty Information

All products carry the Dometic Australia nationwide warranty. Service is available almost anywhere in Australia through service agents. Simply have a look at  Dometic Australia's service agents' list to find your nearest service agent. For immediate assistance call Dometic Australia's office on 1800 21 21 21.

Dometic Australia has the right to replace or repair the product at its discretion. Call Dometic Australia before you return any product. They will direct you as to the quickest solution. The warranty period is detailed in the specific product information for each product. Factory seconds are sold with a limited warranty period. You must include a copy of your proof of purchase when returning for warranty service.