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Returns & Refund

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong selection.  You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

Dometic Australia will only accept an exchange if the product is unrepairable or delivered damaged. Please note there is a 10 day exchange policy from invoice date.

Please contact GETAWAECO directly on 1800 21 21 21. The product will be exchanged and sent back at our expense.

In other cases service agents all around Australia will be available to repair the product within the warranty period. Simply refer to the Dometic Australia service agents list to find your nearest service agent. Bring your defective product there, together with proof of purchase. Your service agent will repair the product as soon as possible and contact you for pick up.

Please note:
The demo / seconds products of Dometic Australia may have slight damages or cosmetic marks, but are all in full working condition. In case of these scratches, marks or slight damage to the body the product cannot be returned.  If a product is a reconditioned item please be aware that it is a seconds, has been pre-owned come in under warranty has been fully serviced and is in perfect working order.

Please be aware that we do don't refund if you change your mind after the sale. Any questions or enquiries should be made before you purchase the goods.

Exchange or upgrade

We are happy to discuss the option of exchange or upgrade of goods.  Decisions will be made at our discretion.  Please be aware there is a 10 day exchange policy from invoice date. You will also be required to pay return freight costs.